Upward Communication — Reporting Periodic Project Statuses This is a sub-category of Giving Oral or Written Reports but Project Status reporting deserves its own discussion, because the reporting is done periodically. This is a direct result of increasing democratisation. It further allows the coordinator to determine how to handle sensitive personal situations. Too many times higher-level managers have worked hard to change a tough guy into a human relations star or a reserved person into a tiger only to wonder later what went wrong with results after the subordinate caved in and changed his style. It is now fully implemented in all five divisions in Massachusetts, including corporate headquarters in Boston, after an 18-month trial period in one area. Ways in which we can communicate without verbal communication are: Body language Facial expression Gestures such as using our hands Writing and drawing Using equipment such as computers Touch Emotions a combination of the above 1.
An entire treatise could be written about how ill-conceived notions of communism and liberalism have distorted public trust, each in their turn, but they are not the same and neither is inherently evil unless misused. No confidential matter In downward communication, confidential matter cannot be disclosed at lower levels. Many organizations suffer because they lack effective upward communication. Language, according to Bloom and Owens, is a socially shared code that uses a conventional system of arbitrary symbols alphabet to represent ideas about the world that are meaningful to those who know the same code. Now on trial in several areas, these teams appear more viable than the council that spawned them. Sound is essentially propagated omnidirectionally, which means that it radiates outward in all directions from its point of origin. As people in the lower levels are merely receivers of decisions.
Internal communication serves to inform, instruct, educate, develop, motivate, persuade, entertain, direct, control and caution people in the organization. It is important to note that the external agency or person targeted through such communication, quite often forms an image or impression based on such communication and it is, therefore, very necessary that adequate care is taken in making it clear, intelligible and appealing. A typical example of this is performance budgeting, which is a two-way process. Lack of feedback may result in incomplete understanding or misunderstanding or unsatisfactory performance. Anyone who happens to be in the vicinity of the display will hear the shock wave resulting from the detonation of the shell. Resistance to compliance: The superior may not implement the suggestion as he has not been consulted. Improve discipline : In downward communications all the process are done under rule and regulations.
External communication can take place in various ways and through different channels. Pure communism differs from pure democracy in its belief that people will put aside their own selfishness for the communal good. Whether the communication is through a working or a personal one, getting the points across effectively is the main goal. An important point worth noting in any such lateral communication is that there is not much difference in terms of the hierarchical levels or positions of the sender and the receiver. Effective Downward Communication Downward communication is the information that is exchanged between a manager and a subordinate.
By its very nature, mass communication addresses a vast, well spread out and heterogeneous group of people and, as such, special efforts will have to be mode to sustain their interest and achieve the desired response. Rivalry between individuals or teams can lead to reluctance to cooperate and share information. Establishment of good relation: Upward communication brings executives and employees close to each other and accordingly mutual relationship developed. I realized I made the mistake of not correcting unwanted behavior early in the working relationship with my employee. Other examples of Upward Communication are -performance reports made by low level management for reviewing by higher level management, employee attitude surveys, letters from employees, employee-manager discussions etc. This type of communication is becoming more popular in organizations as traditional forms of communication are becoming less popular.
Second, it confuses people to see conflict between different levels of authority. Most definitions of communication used in organizational behavior literature stress the use of symbols to transfer the meaning of information. Indiscipline : sometimes employees communicate directly to superior by avoiding proper channel command. When asked about the change of telephone number, the employee told him she had recently married and moved to a new apartment. Disadvantages of Downward Communication of downward communication are given in the diagram below. They are expected to receive the policy, decisions and directives without questioning their validity that creates resentment among the employees.
In addition, unless it's essential to winning over a client, controversial opinions like this one should be left out of the workplace. When left unattended, even the smaller infractions can creep up and become performance issues later on. Avoid by passing of hierarchy , it take place by following the establishment chain of command in the organization. Both employees and managers benefit from this form of downward communication. A few pointers on how to give positive feedback.
Employees volunteer to serve on a seven-member panel that addresses itself for a total of 16 hours of company time per project to some or all of the identified local problems. Which of the many downward communications get fast reaction in your group? One employee notes a confusing ambiguity about the new policy, and his supervisor doesn't have the answer, so he writes up a memo and sends it to his department head. Still, the mere act of asking them about it is enough for them to know that their performance deserved it. An Ombudsperson, therefore, effectively mediates between the employers and the employees and smoothens upward communication. Definition: System of pathways through which messages flow Patterns of interaction among people who comprise the organization who communicates with whom? Usually this type of information is communicated through standard reports, such as balance sheets and income statements, compiled using generally accepted accounting principles.
One happy result we did not foresee was that the coordinating staff which administered the entire upward communications program has become a major factor in itself. The subordinate use upward Communication to convay their problems and performance to their superior. The information being exchanged could be orders, recognition, coaching, performance evaluations or general information exchange. Coordinating action teams, if successful, can fill a major gap in our operations. Knowing how to speak does not mean you know how to communicate.